The key functionality of Monkey is to provide to provide a platform designed to pair individuals (“Users”) together, based on compatibility and other factors, and to enable individuals to chat and communicate online through various media including text, video, and picture sharing and linking and accessing third party social network platforms such as Snapchat (collectively, the “Service”).
What Monkey Collects and Shares About You
By visiting and interacting with Monkey, its App and/or its Service, you provide us with three types of information: Personally Identifiable Information (i.e., information that you purposely disclose or that you authorize to be disclosed on your behalf); User Contributed Content (i.e. information gathered while using our Service); and Automatic Information (e.g. your IP address and browser type). Personally Identifiable Information, User Contributed Content, and Automatic Information are collectively referred to herein as “Personal Information.” You warrant that the information you provide to us is accurate and current and corresponds to your identity and you have the right to post it. All the requested data in the forms on the App that do not appear as optional are mandatory for the purpose of managing effectively the relationship with Monkey. Personal Information may include, but is not limited to, the following:
Personally Identifiable Information
By visiting and interacting with Monkey, its App and/or its Service, you provide us with Personal Information which may include, but is not limited to, the following: (1) Personally Identifiable Information: may include, without limitation, information provided when you register to use the App and/or the Service, including your unique username, password, name, profile picture, date of birth, phone number, phone book content, address, email address, occupation, employer, gender, age, birthday, Instagram account info and friend list, and/or other social network usernames and ‘likes' and preferences, friend lists and number of friends you have via social networks, messages to other users of the App and the Service, use information regarding your use of the Service, profile picture that you upload via the App or the Service, and browser information. (2) The information you choose to provide above may be shared with your contacts on our service. You have total control over your profile information and you can access to modify at any time. In addition, if you register to our service with your Instagram account, we may store your Instagram ID and corresponding token on our servers and, if you give us your expressed consent, we will have access to and may collect certain information that you make available on Instagram (for example, your first and last names, email address, profile picture, your friend lists and birthdays). Your Profile is available to other users of the Service who are connected to you on our service. In addition, unless you opt-out (which you may do so at any time in the settings of our application), your Profile is discoverable by other users. You may choose to “block” any user on our platform to prevent unwanted access of your Personal Information. (3) You may also choose to share your mobile device’s Contacts list with us (including names, numbers, emails, Instagram ID, Apple ID, etc) and we will store it on our servers to help you better improve our service, e.g. connecting with friends on our service. If you do not want us to store this information, you may opt-out through your account settings or notify us via email. If done so, we will not be able to offer some of our features on our service. (4)You’ll provide us whatever information you send through the services. Keep in mind that the users you send texts, images, and any other content to can always save that content or copy it outside the app. Therefore, don’t send messages or share content that you wouldn’t want someone to save or share, we do not have full control over other users’ behavior. When you contact Monkey Support or communicate with us in any other way, we’ll also collect whatever information you volunteer.
User Contributed Content
We may receive and store certain types of information whenever you interact with us. Monkey may automatically receive and record information on our server logs from your browser including your IP address, Monkey cookie information, and the information you request. Monkey may use this traffic data to help diagnose problems with its server, analyze trends and administer the App and the Service. We may also automatically collect usage information, such as the numbers and frequency of users of our App and Service and their components. Monkey may use this data in aggregate form, that is, as a statistical measure, but not in a manner that would identify you personally. This type of aggregate data may enable us to figure out how often customers use parts of the App and the Service, so we can make the App and the Service appealing to as many users as possible. As part of this use of information, we may provide aggregate information, not information about you personally, to our partners about how our users, collectively, use the App and the Service.
How We Protect Your Information
Protecting user privacy and personal information is a top priority for us. We process your personal information to improve and enforce our security measures, combat spam, malware, malicious activities, or security risks, and to monitor and verify your identity so that unauthorized users do not access your account with us. Access to any user information is restricted to our employees, contractors, agents, and third-party service providers ONLY whom needs to know the information in order to provide, operate, develop, maintain, support, and optimize the our service experience and security. We use password protection, access logs, and system monitoring to safeguard the confidentiality and security of all user information. Due to the inherent nature of the internet and related technology, we do not guarantee the protection of information under our control against loss, misuse, or alteration.
Use of Personal Information by Third Parties and the Public
You expressly agree that all of your User Contributed Content, as well as your Personal Information, images and any other data or information contained in your account associated with the implementation of Monkey, may be published and made available to the rest of Monkey's users. Furthermore, other users may follow you on the App, and your followers can see, for example, the User Contributed Content that you have uploaded to the App. Individuals reading this information may use it or disclose it to other individuals or entities without our control and without your knowledge. We therefore urge you to think carefully about including any specific information you may deem private in your User Contributed Content or other content that you create in the Service.
Publicly Available Information
Please note that certain information, including without limitation, your public user profile information (including username, public photo, etc.), will be available to the Internet's general public while you participate in some aspects of the Service, so you should exercise discretion when using the Service. Personal information disclosed by you may be collected by other third parties or users of such Services and may result in unsolicited messages or may be shared with or disclosed to other third parties. We are not responsible for protecting such information that you may disclose to third parties through our Service (for example, sending your personal telephone number to another user through the Service). To the extent that you use a profile that may be available to others on our Service, you are solely responsible for its content and accuracy at all times. To edit, change, or delete such information, follow the instructions provided on our Service.
Use of Related Personal Information in Connection with Third Parties and Our Partners
Communicating with Our Partners, if Any
Transference of Services
If Monkey or its assets are acquired, member information would be one of the assets that is transferred or acquired by a third party.
Monkey does not direct the App or its Service at children under 13 years of age, and the App and the Service are not intended to be viewed or used by them. Pursuant to the requirements of the Children's Online Privacy Protection Act (“COPPA”) in the United States, Monkey will not knowingly collect personally identifiable information from children under the age of 13 without first obtaining parental consent, and to the extent such information is inadvertently collected, Monkey will make every commercially reasonable effort to obtain permission from the child's parent and/or permanently delete the information once it has actual knowledge of such collection. Children should always get permission from their parents before providing any information about themselves (including without limitation first and last names, home addresses, e-mail addresses, telephone numbers and dates of birth) to others, whether via the Internet or any other means.
Government Requests for Information
We may notify affected users of any emergency government or law enforcement requests for their account information, however, we are not required to do so and may, in fact, be precluded from doing so by applicable law. Furthermore, we may disclose account information to a government agency or to law enforcement in response to a valid emergency disclosure request. In connection with any such request, we will require that any such law enforcement or government agency comply with basic principles of free expression, clearly state the legal reason for ascertaining the requested information, and respect the security and infrastructure of the App and the Service by not building any security kinks into our backend. Monkey will evaluate all emergency disclosure requests on a case-by-case basis in compliance with relevant law. Furthermore, if Monkey receives information that provides us with a good faith belief that there is an exigent emergency involving the danger of death or serious physical injury to a person, we may provide information necessary to prevent that harm, if we have it. We may not comply with requests for a variety of reasons, including, but not limited to, a request that fails to identify a Monkey account or a request that is overly broad, in which case we may seek to narrow that request. Monkey will comply with all applicable laws regarding any government or emergency request for information.
Account Information Access and Deletion
Access and Updates. We strive to let you access and update the personal information that we have about you. There are limits though to the requests we’ll accommodate. We may reject a request for a number of reasons, including, for example, that the request risks the privacy of other users or is unlawful. You can access and update your account information right in the app by visiting the app’s Settings page. If you need to access, update, or delete any other personal information that we may have, you can put in a request here. Because your privacy is important to us, we may ask you to verify your identity or provide additional information before we let you access or update your personal information. You can also remove our service from your mobile device or process account deletion. Revoking Permissions. If you change your mind about our ongoing ability to collect information from certain sources that you have already consented to, such as your phonebook, camera, photos, or location services, you can simply revoke your consent by changing the settings on your device if your device offers those options, but this may result in certain services to lose full functionality. Account Deletion. You can remove your data anytime you want. Account deletion can be accessed within the app. Upon your request, we will temporarily disable your account to prepare for removal. During this time you can cancel your deletion request and we will resume your account. Upon the end of 30 days, we will use commercially reasonable efforts to remove your data from our servers. Please note, some information may remain in archived/backup copies for legal purposes or required by law (for instance, some “traffic data” may be kept for one year to comply with statutory data retention obligations).
Policy & Term Updates