Community Guidelines

Monkey is a global community, and we're committed to creating an online space where individuals can genuinely connect with new people and make new friends, securely and safely. We created these guidelines to make sure every user has a safe and positive experience on Monkey. Any violation of these guidelines may result in a permanent account ban from Monkey.

Be Respectful

We have a zero-tolerance policy for offensive content and abusive behavior. Bullying, harassment, discrimination, and inappropriate content are strictly prohibited on Monkey. We take this policy very seriously and have specific moderation procedures in place for reported users and content. Users are encouraged to help keep Monkey safe by reporting or blocking users who go against this policy. Reported content will be removed immediately until it is reviewed. Conversations with blocked users will be removed along with any type of profile engagement. If you see someone breaking the rules anywhere on Monkey, report them using the Block/Report button, and we will take it from there. See the How-To section below for step-by-step instructions for reporting and blocking on Monkey.

Things That Are NOT Allowed on Monkey:

Bullying and harassment

Underage users (must be 18+)

Nudity

Drugs and illegal activity

Spam

18 and Over

The age rating of Monkey is 17+. Minors under the age of 18 are not allowed on the app. Minors who attempt to sign up on our platform will be blocked. Help keep Monkey safe by reporting users who you suspect are minors and tapping "underage" as the reason for reporting. All accounts found violating this guideline will be terminated.

Sexually Explicit Content

Monkey has a zero-tolerance policy for users promoting and/or distributing pornographic content. Saving, asking and/or threatening to post explicit content is strictly prohibited. We would also like to emphasize the uncompromising enforcement that we place regarding content involving minors. Any and all indications of child sexual exploitation are promptly reported and turned over to the authorities.

Spam

Spam, bot activity, and deceptive practices are not allowed on Monkey. To enforce this policy, we do not allow images or links of any kind to be Sent in Direct Messages. Spam and bot-like messages are also flagged to our system and are blocked before they are received by the end-user. Help keep Monkey safe by reporting users and content that you suspect are spam by tapping report and selecting "spam" as the reason for reporting. All accounts found violating this guideline will be terminated.

Impersonation

Any attempt to impersonate others is strictly prohibited. This includes any type of deception about who you are, whether it's lying about your age, your name, using someone else's photos, and any other type of deception. Help keep Monkey safe by reporting users who you suspect are pretending to be someone they're not by tapping report and selecting "spam" or "underage" as the reason for reporting. All accounts found violating this guideline will be terminated.

Trust Matters, Get Verified

Monkey is a global community where trust is extremely important. We prioritize several different features that allow us to create a space where genuine and honest connections can be made. To enforce a trust-valued community, we created an industry-first 3-step identity verification feature. This multi-step authentication process allows users to select three of the following four verification options:

  •   Selfie
  •   Facebook
  •   Yoti
  •   Text Message

Verified accounts get a verified badge on their profile and card. The verified badge is also shown with their profile picture and name in direct messages. Verified accounts have a better user experience on Monkey. On average, verified accounts get 3x more likes than non-verified accounts. Users are also gifted three free Super Likes if they verify their account. Users are encouraged to only engage with users that have a verified account. Help keep Monkey safe by reporting users who you suspect are pretending to be someone they're not by tapping report and selecting "spam" as the reason for reporting. All accounts found violating this guideline will be terminated.

Obey the Law

Illegal activity of any nature is prohibited on Monkey. Safety is our number one priority. Please do not ever engage in activity or post content of any of the following: threats, drugs, weapons, violence, underage users, sexual services, hate speech, discrimination, impersonation, selling or promoting illegal services.

Minors under the age of 18 are not allowed on Monkey. Users are encouraged to use the in-app report button for any suspected underage user who may be wrongfully using Monkey.

Crisis Text Line Partner

Monkey is a space for you to be your true self. We encourage all kinds of self-expression and encourage users to have honest and authentic conversations. If you or someone you meet on Monkey is experiencing stress, anxiety, depression or just needs someone to talk to, text HELLO to 741741 to chat with a live, trained crisis counselor for free 24/7. We have partnered with the Crisis Text Line to provide all Monkey users the ability to talk with a trained professional for free.

How-To:

HOW TO REPORT / BLOCK SOMEONE FROM MOMENTS

You can report / block inappropriate content or any content that breaks the community guidelines directly from the moments page. Reporting a user or his/her content is purely confidential . To report / block someone from the moments page:

  •   Tap the *** in the top right corner of the post.
  •   Tap "Report".
  •   Tap the reason why you are reporting this user.

HOW TO BLOCK SOMEONE FROM MOMENTS

  •   Tap the *** in the top right corner of the post.
  •   Tap "Block".

HOW TO REPORT / BLOCK SOMEONE FROM THEIR PROFILE

You can report / block any account that distributes or promotes inappropriate content, abuse, or spam, or anything else that does not follow our Community Guidelines directly from their profile page. All reports are secure and your information is never shared with the person you are reporting. To report / block someone from their profile page:

TO REPORT SOMEONE FROM THEIR PROFILE

  •   Tap the *** in the top right corner of their profile page
  •   Tap "Report"
  •   Tap the reason why you are reporting this user

TO BLOCK SOMEONE FROM THEIR PROFILE

  •   Tap the *** in the top right corner of their profile page
  •   Tap "Block"

HOW TO REPORT / BLOCK SOMEONE FROM DM

You can report any account that contacts you with inappropriate content, abuse, spam, or any other materials that violate the Community Guidelines directly from your DMs with that user. All reports are confidential and your information is never shared with users you chose to report.

TO REPORT SOMEONE FROM DM

  •   Tap on the profile picture of the user you wish to report (located in the top left corner)
  •   See "TO REPORT SOMEONE FROM THEIR PROFILE"

TO BLOCK SOMEONE FROM DM

  •   Tap the *** in the top right corner of the page
  •   Tap "Block"

We would again like to reiterate how important it is for users to report any accounts that violate any of the above guidelines. Your reports are super effective in filtering out any and all content that doesn't belong on Monkey.

HOW TO APPEAL BAN

If your account was banned for not following Monkey's Community Guidelines and you believe this was a mistake, you may be able to appeal the decision. To do this:

  •   Go to your profile and tap ⚙SETTINGS on the upper right.
  •   Tap 🙋Ban Appeal.
  •   Explain why you believe you've been banned by mistake and tap Submit.

Once we receive this, we will review your account.